Privacy policy

This policy explains how we handle personal data in connection with rentbikeformentor.com and our bike-rental services. We are committed to protecting your privacy in line with the EU General Data Protection Regulation (GDPR) and Spanish data-protection law.

Who is responsible

The controller of your personal data is Desarrollos Empresariales Patagónicos en España S.L. (NIF B21859962), Carrer de les Monges, 6, 07470 Port de Pollença, Illes Balears, Spain. You can reach us at info@rentbikeformentor.com or +34 682 662 770.

What we use your data for

• Rental management — managing your booking and the delivery and collection of bikes and cycling equipment.
• Administrative management — invoicing and meeting our tax and accounting obligations.
• Communication — answering enquiries you send through our website or messaging channels (WhatsApp / email).
• Newsletter — only if you have given explicit consent, sending information about routes, events and offers.

Legal basis

• Performance of a contract — necessary to provide the rental service.
• Your consent — for commercial communications and for handling your enquiries.
• Legitimate interest — to keep our fleet secure and prevent fraud.

What we collect on this website

Contact form

When you send a message through our contact form we collect your name, email address, an optional phone number and your message, and use them only to reply. The form is processed by our form provider, Web3Forms, which forwards the message to our inbox.

Bookings

Bookings are handled on our separate platform at book.rentbikeformentor.com. When you start a booking you leave this website; the data you enter there is governed by that platform's own terms and privacy information, and payment is processed through secure bank payment gateways.

Analytics & hosting

We use privacy-friendly, aggregated analytics (Vercel Analytics) that do not use tracking cookies to identify you individually. The website is hosted by Vercel, whose infrastructure may process technical data (such as IP address and browser information) as needed to deliver the site securely.

Cookies

This website uses only the essential cookies needed for it to work, together with the cookieless analytics described above. We do not use advertising or third-party tracking cookies. If you continue to our booking platform, that provider may set its own cookies, which are described in its own policy.

How long we keep your data

We keep your personal data for as long as the commercial relationship lasts and for the periods required to meet our legal obligations (for example, around 5 years for accounting and tax records). Enquiry messages are kept only as long as needed to deal with your request and any follow-up.

Who we share data with

We do not share your data with third parties, except where required by law (for example the tax authorities or law-enforcement bodies) or where it is necessary to provide the service — including the providers that run this website (Web3Forms and Vercel) and the bank payment gateways used for booking.

Your rights

You have the right to confirmation of whether we process your personal data, and to access it, have it rectified, have it erased when it is no longer needed, and to object to or request the restriction of its processing. To exercise these rights, email info@rentbikeformentor.com, attaching a copy of your ID or equivalent document. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, aepd.es).

Data security

We have put in place the technical and organisational security measures needed to prevent the loss, misuse, alteration or unauthorised access to your data.